We talk, we meet and we help resolve the problems that are important to people. It’s that simple. We use a proven process called “conciliation”. We know that the formal legal process can be challenging so we've developed a new approach. Our approach allows everyone involved to have their say and to engage effectively and help find solutions that reach everyone's goals. We know people want problems solved in a timely manner so we encourage you to try our approach. The three steps are explained below or you can read more about using our process.